Support
Contact us
E-mail: eremitasfaq@gmail.com. Write from your account e-mail, or include it, and tell us what happened: what you were doing, the error message, the app version and, if possible, a screenshot. We reply within 5 days.
Subscription and billing
- To switch plans, update your card, see invoices or cancel, go to Subscription in the dashboard.
- Cancellation takes effect at the end of the paid period, and your plan stays active until then.
- Charges appear on your card statement as "RUSTCENTER".
- Withdrawal: when you first subscribe to a paid plan, you may withdraw within 7 days for a full refund. Ask by e-mail.
Account and privacy
- To delete your account, open the profile menu in the top-right corner of the dashboard and go to Manage account → Delete account. Active subscriptions are canceled with it.
- Requests about your personal data (access, correction, copy or deletion) can be sent to the e-mail above. See the Privacy Policy.
Server Monitor
If a token leaked, run servermonitor.newtokens in the server console, remove the old server from the dashboard and register one of the new tokens. The old tokens stop working.
Security issues
Found a vulnerability? Write to the e-mail above with the details, and please do not disclose it before we fix it.